Below are answers to some of the most common questions about shopping with Leyca Collections. If you need further assistance, feel free to contact us.
1. Where is Leyca Collections located?
We are based in Karatina, Nyeri County, and we serve customers across Kenya through our online store.
2. Do you deliver across Kenya?
Yes. We deliver within Karatina, Nyeri County, and to other towns across Kenya using reliable courier services.
3. How long does delivery take?
Orders are processed within 24–48 hours after payment confirmation.
- Karatina & nearby areas: Same day or next day delivery after dispatch
- Other towns in Kenya: 1–3 working days after dispatch
4. How much is shipping?
Shipping fees depend on your delivery location and will be clearly displayed at checkout before you complete your order.
5. What payment methods do you accept?
We accept secure payment methods available on our website, including M-Pesa and other approved options shown at checkout.
6. Can I return or exchange an item?
Yes. Returns or exchanges are accepted only for defective, damaged, or incorrect items reported within 24 hours of receiving your order. Please refer to our Refund & Returns Policy for full details.
7. Can I exchange shoes if the size doesn’t fit?
Yes, size exchanges are allowed subject to stock availability. Items must be unused, unworn, and in their original packaging.
8. Are your shoes new and original?
Yes. All shoes sold by Leyca Collections are brand new and carefully selected to meet our quality standards.
9. Will the shoes look exactly like the pictures?
We make every effort to display accurate product images. However, slight color differences may occur due to lighting or screen settings.
10. How can I contact you?
You can reach us through:
- Email: admin@leycacollections.com
- Phone/WhatsApp: 0729897483
We aim to respond to all inquiries as quickly as possible.
If you have a question not listed here, please contact us directly and we’ll be happy to assist.