Refund and Returns Policy

Overview

Refund & Returns Policy

Effective Date: 01/01/2026 (Kenya)

At Leyca Collections, customer satisfaction is important to us. We take great care to ensure our shoes meet quality standards. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

  1. Eligibility for Returns
    Returns or exchanges are accepted under the following conditions:
  • The item received is defective, damaged, or incorrect.
  • The request is made within 24 hours of receiving the product.
  • The item is unused, unworn, and in its original packaging with all tags intact.
  1. Non-Returnable Items
    The following items are not eligible for return or refund:
  • Items that have been worn, washed, or altered.
  • Items returned after the 24-hour window.
  • Sale or clearance items (unless defective).
  • Damage caused by misuse, negligence, or normal wear and tear.
  1. Exchange Policy
  • Exchanges are allowed for size issues or wrong items sent, subject to stock availability.
  • Customers may exchange an item once.
  • If the desired replacement is unavailable, a store credit or refund may be offered.
  1. Refund Policy
  • Refunds are only issued for defective or incorrect items.
  • Approved refunds will be processed via the original payment method.
  • Refund processing may take 5–7 working days, depending on the payment provider.
  1. Return Shipping
  • Customers are responsible for return shipping costs unless the error was on our part.
  • Leyca Collections is not responsible for items lost or damaged during return transit.
  1. How to Request a Return or Refund
    To initiate a return or refund, please contact us with:
  • Your order number
  • Clear photos or videos showing the issue

Contact Details:

  • Email: [admin@leycacollections.com](mail to:admin@leycacollections.com)
  • Phone/WhatsApp: 0729897483
  1. Policy Updates
    Leyca Collections reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.

If you have any questions about this policy, please contact us before making a purchase.